This story celebrates People Powering Peak, UPSers driving extraordinary achievements that make a successful Peak possible.
During Peak, everyone at UPS pitches in. That spirit of partnership is a big part of our culture and one of the ways we come together to serve our customers during the holidays.
'Tis the season to pitch in: Every year, UPSers from across the company proudly volunteer their time to serve on a Ready Team. They step away from their day-to-day roles and stand ready to go wherever extra help is needed.
They come from IT, Finance, Health and Safety and other parts of the business. And when the call comes, they might load, sort, deliver or help wherever they're needed.
It's a chance to lend a hand, but also to see another part of UPS and work alongside the people who keep our network moving every day.
Meet four UPSers who answered the call:
Ania Contreras: Experiencing Peak in her first year
Senior Staff Auditor Ania Contreras volunteered in 2024, her first year at UPS. She remembers meeting other UPSers, swapping stories over dinner and seeing the relationships drivers had built with their customers.
“Customers would even ask me about their usual driver, which really showed me how meaningful those connections can be,” Ania said.
Erika Lyons: Seeing another part of UPS
Health & Safety Operations Manager Erika Lyons volunteered in her own district to support operations.
“Being able to work alongside operators gave me a deeper appreciation for the planning, execution and teamwork required to keep the operation running successfully,” Erika said.
Nina Williams: Stepping up when needed
Corporate Work Measurement Supervisor Nina Williams has gone out several times, helping during new building openings, emergencies and the pandemic.
“It is a great way to see firsthand how teamwork drives success at UPS,” Nina said. “You gain valuable knowledge, learn new skills, meet people from different locations and departments and build lasting relationships.”
Vincent Locurcio: Getting out from behind the keyboard
Lead Telecommunications Manager Vincent Locurcio works in IT and wanted to experience UPS's core business firsthand. He's deployed three times, supporting operations in Boston, Denver and Knoxville.
“No matter what part of the business you work for, you don’t fully appreciate what the company does until you are out there, working in the hub, meeting the customer and delivering what matters,” Vincent said.