For more than a century, UPS has reinvented global logistics.
Now, we’re combining the power of artificial intelligence with the expertise of ~460,000 UPSers to transform global commerce again. We’re focused on simplification to drive faster decisions and a better experience for our customers around the world.
"Every step we're taking supports our strategy – putting customers first, empowering our people and accelerating innovation," said CEO Carol Tomé. "AI isn't a buzzword at UPS. We are building on a rich history of technology embedded in every facet of our business. We are doing the work – using AI to transform global commerce."
Here are a few ways UPSers are scaling AI across our business:
🔎 Powering industry-leading end-to-end visibility and control
Our customer care teams now have real-time, AI-powered shipment insights to handle inquiries faster. Customers in 20+ countries can get quick answers through digital and voice tools – no waiting for an agent required. And we’re building control towers that bring together data, predictive models and connected services to flag and fix disruptions, even across multi-carrier networks.
Plus, when we combine AI with RFID sensing, customers get near real-time visibility at the package level.
📈 Delivering solutions to better serve customers around the globe
Behind the scenes, we’re using AI to model “what if” scenarios based on real-time inputs – like weather and volume forecasts – so we can see delays coming and get ahead of them. In many cases, UPSers are solving problems before customers ever feel them.
At the same time, we’re building out a digital twin of our network – a digital replica connecting our facilities, every mode of transportation and end-to-end package flows. This means we always know how we’re performing and where we need to adjust.
🌎 Simplifying international shipping
We’re taking the complexity of cross-border logistics off our customers through a winning combo of AI and UPSer expertise. Today, 97% of UPS shipments clear customs on the first day of entry, thanks to our smart tools for product classification, trade documentation and guaranteed landed costs at checkout.
🙌 Proof over promises
Businesses don’t need more promises about what technology could do someday. They need proof of what’s working today – and that’s what UPSers deliver. Read more about our bold AI initiatives.