The numbers are in: For the eighth straight year, UPS is one of the holiday season’s most reliable shippers. According to the latest ShipMatrix report, our customers enjoyed industry-leading on-time service, coming in at 98.9% during Cyber Week 2025 and 97.2% for the month of December.
What's behind this success? Our modernized, integrated and end-to-end network is matched by the dedication of UPSers worldwide. We continue to innovate and deliver for our customers with precision during the busiest time of year.
Why it matters: Customers count on us year-round, and the holidays are no exception. Our reliable service ensure businesses and families alike can celebrate the season worry-free.
“I’m so proud of all the UPSers who made this possible,” said Nando Cesarone, UPS Executive Vice President & President U.S. “They helped us earn and maintain our customers’ trust during the most important time for their business.”
The best part? Our commitment to excellent service doesn’t end when the holidays do. We’re a standout for trust and reliability all year long … these are a few wins from 2025:
- Newsweek honored UPS as the No. 1 most trustworthy company in America for the Transport, Logistics & Packaging category.
- The Axios Harris Poll 100 reputation rankings named UPS No. 1 in trust and No. 9 overall.
- Morning Consult’s Most Trusted Brands list placed UPS No. 1 in the Shipping & Logistics category and No. 3 overall.
Learn more about how we’re giving customers flexibility, visibility and ease through the holidays and beyond.