A beautiful smile: Canada-based Panthera Dental had a goal – expand its market to Europe and bring its custom-made dental products to customers across the Atlantic. The company was already known in the industry for its smart-engineered solutions – think prosthetics, sleep appliance and surgery implants – and Panthera was primed to continue growing.
Until recently, the business shipped almost exclusively within the U.S. and Canada, with one significant obstacle to its expansion to Europe.
Before UPS stepped in, Panthera’s previous carrier struggled with Value-Added Tax (VAT) and other international shipping duties. This frustration was a huge toothache for Panthera and its growing customer base in Europe.
As simple as 1, 🦷, 3: When Panthera came to us, we introduced them to our UPS World Ease solution – a service that ships multiple packages to various recipients in Europe under one single shipment for customs. This was the game changer that Panthera was looking for, simplifying the international clearing process and improving shipping times.
Picture this – UPS World Ease collects multiple packages and bundles them together as one international shipment. We then unbundle those packages once they get to the destination country. For businesses like Panthera and many others, this can result in hundreds of thousands of dollars in annual savings in customs, taxes and more.
Dive deeper: UPS World Ease navigates each country’s rules, VAT and duties – a major factor in Panthera’s choice to ship with UPS.
''UPS has accelerated our expansion in Europe and helped simplify and speed up the processing of shipments,” said Dereck Donnelly, Global Director of Customer Experience. “With customers at the heart of Panthera's strategy – and knowing that turnaround times are very important to them – this solution aligned perfectly with our strategy.''
UPS World Ease also provides visibility and tracking throughout the shipping process. Customers can monitor the status of their individual shipments in real-time, from pickup to delivery, via online tracking tools.
Get started on international shipping with UPS.
And Panthera isn’t the only one – take a look at how we make decisions easier for other businesses going global: