For dental technology company Mamisch Dental Health (MDH) every shipment is a critical step to better health and peace of mind. As the German market leader with production facilities in Germany and China, MDH supports nearly 3,000 dentist offices across Germany and manufactures crowns, bridges, dentures, implant restorations and more.
For the hundreds of thousands of patients MDH serves, shipments have to arrive precisely when dentist offices expect them, so treatments stay on schedule. That’s where UPS comes in.
挑戰：The company needed a logistics partner that could do more than move packages. 風險所在：推遲進行醫療程序、重新安排患者就診時間，以及隨之而來的重重焦慮。MDH needed a shipper that could engineer reliability into every step of the process.
「我們的牙科修復體是患者療程中的一環，因此可靠性至關重要，」MDH 銷售與服務主管 André König 表示。「UPS 助力我們確保貨件能夠提前、穩定且全程直觀地送達，從而使牙科診所有信心做好規劃，也避免患者遭遇不必要的延誤。」
The UPS solution: We worked closely with MDH to build a tailored logistics solution matching the pace and precision of modern dental care.
At the core is early‑morning express delivery to MDH of dental impressions collected the previous day. With dedicated vehicles supported by UPS hubs in Frankfurt, Herne and Hanover, we ensure the manufacturer’s domestic volume arrives by 7:30 a.m.
Thanks to our UPS Premier Silver service, finished dental prosthetics arrive to dentist offices with zero delays. 在許多情況下，當修復體送達診所時，患者已身處診室，準備好接受新修復體的試戴與安裝。
Built-in visibility: With custom UPS Premier labels and custom pickup tracking, we’re reducing handling time with every shipment while providing maximum transparency across inbound and outbound.
此外，我們還建立了一套專屬的通聯機制，將 MDH 與我們的 UPS Healthcare 支援團隊緊密相連。This means customer emails are flagged to ensure a response within five minutes, helping resolve questions quickly and keep dentists informed.
底線：我們賦予信心——賦予 MDH、賦予牙科診所、更賦予那些正等候治療的患者。
「MDH 的業務運作，需要一條兼具精准、高效與責任心的供應鏈，」UPS 客戶經理 Tobias Hartz 表示。“By combining early‑morning express delivery, high‑performance services and dedicated healthcare support, we’re helping them keep dental care moving – exactly when and where it’s needed.”
Get started with UPS Healthcare here.