For dental technology company Mamisch Dental Health (MDH) every shipment is a critical step to better health and peace of mind. As the German market leader with production facilities in Germany and China, MDH supports nearly 3,000 dentist offices across Europe and manufactures crowns, bridges, dentures, implant restorations and more.
For the hundreds of thousands of patients MDH serves, shipments have to arrive precisely when dentist offices expect them, so treatments stay on schedule. That’s where UPS comes in.
The challenge: The company needed a logistics partner that could do more than move packages. At risk: postponed procedures, rescheduled patients and a lot of added anxiety. MDH needed a shipper that could engineer reliability into every step of the process.
“Our dental prosthetics are part of a patient’s treatment timeline, so reliability is essential,” said MDH Head of Sales and Service André König. “UPS helps us ensure that our shipments arrive early, consistently and with full transparency, so dental practices can plan with confidence and patients don’t experience unnecessary delays.”
The UPS solution: We worked closely with MDH to build a tailored logistics solution matching the pace and precision of modern dental care.
At the core is early‑morning express delivery to MDH of dental impressions collected the previous day. With dedicated vehicles supported by UPS hubs in Frankfurt, Herne and Hanover, we ensure the manufacturer’s domestic volume arrives by 7:30 a.m.
Thanks to our UPS Premier Silver service, finished dental prosthetics arrive to dentist offices with zero delays. In many cases, the patient is already at the practice at the time of delivery, ready for the new prosthesis to be fitted.
Built-in visibility: With custom UPS Premier labels and custom pickup tracking, we’re reducing handling time with every shipment while providing maximum transparency across inbound and outbound.
We also stood up a dedicated communication flow linking MDH to our UPS Healthcare support team. This means customer emails are flagged to ensure a response within five minutes, helping resolve questions quickly and keep dentists informed.
Bottom line: We inspire confidence – for MDH, for dental practices and ultimately for patients waiting on care.
“MDH’s work requires a supply chain built for precision, speed and accountability,” said UPS Account Manager Tobias Hartz. “By combining early‑morning express delivery, high‑performance services and dedicated healthcare support, we’re helping them keep dental care moving – exactly when and where it’s needed.”
Get started with UPS Healthcare here.