5 ways UPS Velocity orchestrates industry-leading service with AI and automation

Watch a robotic ballet paired with human care and attention to detail
AboutDesktop_1440X752_Velocity_1.jpg AboutTablet_768X760_Velocity_1.jpg AboutMobile_1023X960_Velocity_1.jpg

The UPS Velocity facility features smart automation, machine learning and artificial intelligence that boosts the unbeatable service that UPS is known for, linked to the heart and dedication of our people.

Here are five ways UPS Velocity improves our customers’ experience:

1. This is what industry-leading looks like:


UPS Velocity has over 700 bots in operation and counting. Goods-to-person technology uses AI to arrange space for speed and can even pick up inventory. ​And rack-to-person technology, developed by Geek+, optimizes storage by 30% compared to facilities without the tech.

As our friends at Geek+ say, “We believe the best working experience is one where machines do the heavy lifting and people do the problem solving.”

2.  A blueprint for the future of e-commerce: UPS Velocity is one of our largest and most technologically advanced facilities. With the e-commerce market predicted to grow at 11.9% over the next five years, UPS Velocity is built to deliver on that demand now and into the future.

3.  It’s about you: UPS Velocity lets us fulfill orders quickly and efficiently to meet our customers’ expectations. With the help of skilled team members, UPS Velocity can process over 350,000 items per daysignificantly more than a non-automated warehouse.

The facility is one of over 1,000 distribution centers in the global UPS network, connecting you to over 200 countries around the world.

4.  And it’s about our people: The facility is staffed with the help of our Languages Across Logistics program. The technology understands more than 20 languages, letting our best people work side by side – no matter where they come from. To date, the program has helped hire employees from across 20 countries, doubling down on our commitment to a diverse and inclusive workforce.

“The multi-language technology [at UPS Velocity] streamlines training and improves the employee experience, allowing our people to work in their preferred language, even if the supervisor speaks a completely different language,” said Steve Gundlach, president of UPS Supply Chain Solutions Global Logistics and Distribution.

5.  We take service seriously: Alongside UPS Velocity, UPS Supply Chain Symphony gives customers around the world a unified data platform that directly connects them to the supply chain.

Real-time data and insights generated by Symphony allow our customers to make critical decisions faster. Read more on how we’re changing the game.

Are you ready for the future? Get started with UPS and see what industry-leading service looks like. 

Related Stories