How we’re making customer returns easy: Happy Returns x UPS

It’s hard to believe it’s only been a year since reverse logistics company (that’s returns, btw) Happy Returns joined Team UPS. Time flies when you're a game-changer in the industry! Let’s take a peek at how together we’re revolutionizing returns – and making the lives of retailers in the U.S. a lot more zen.

Why it matters: A staggering $247 billion worth of online purchases were returned in 2023. If you’re an enterprise retailer or a small business choosing a logistics partner, your customers expect fast returns and even faster refunds/exchanges. That’s a big deal, and it’s why working with UPS can make a huge difference.

When Happy Returns joined forces with us, our goal was to combine innovative tech expertise with top-notch logistics. And that’s what we’re doing – we’re empowering businesses to offer their customers the ability to return items as easily as they buy them.

Our competitive difference: In only a few days after the deal closed, Happy Returns worked with experts at UPS to fully integrate their tech with our network. The result? At any one of the nearly 8,000 Return Bar locations around the U.S., which includes The UPS Store and others, customers can now drop off their returns, no label or box needed. We ship the items where they need to go – and your customers get their refunds or exchanges approved instantly.

If you’re a retailer or a small business choosing a logistics partner, here are a few other stats we’re proud of, powered by our work with Happy Returns:

• New tech has driven a 50% efficiency increase in our item sorting.
• Thanks to Geek+ robots, the typical time to ship out items to retailers decreased by 35%.
• Within just one month of automation, our process accuracy surged by 65%.

Within a year of our merger, we’ve driven results and ensured that customers can return goods in just a few clicks. If you’re shipping with UPS – you get access to a premium logistics provider, and that’s a win-win.

Learn more about our work and see what’s next.