Growth needs more than horsepower: Evertrust Parts helps customers get replacement truck parts fast. With UPS, they found a better way to move shipments across the Canada-U.S. border.
The Quebec-based company sells parts like headlights, mirrors and bumpers for heavy-duty commercial trucks across Canada and the United States.
"When a customer needs a truck part, they usually need it fast," said Marianne Campey, co-founder of Evertrust Parts. "Reliable delivery is a big part of getting that right."
Listen in: Marianne Campey joins The Logistics Lowdown for a deeper look at cross-border shipping and customer expectations.
As the business expanded, the work behind each shipment became harder to manage.
Working with several delivery companies created extra steps behind the scenes. Tracking wasn't always easy. Cross-border paperwork was tricky. And unexpected duties and taxes could frustrate customers at delivery.
For a growing small business, those challenges pulled attention away from what mattered most: serving current customers and reaching new ones.
Getting orders out of the breakdown lane: Marianne and her team turned to UPS for a clearer, easier way to manage cross-border shipments. With us, they had one place for billing, tracking and support instead of working through several shipping providers. Duties and taxes could also be handled upfront, helping remove surprise charges for customers receiving shipments across the border.
Everyday tasks got easier, too. By spending less time creating labels, preparing customs paperwork and managing billing, the team saved roughly a full workday each month.
That gave the team more room to keep up with demand.
From roadblocks to real growth: The results showed up quickly.
In the six months after turning to us, Evertrust's revenue increased by 94%. Also, new customer growth climbed 63% in the six months after they began working with us compared to the six months before.
As demand grew, dependable service became even more important.
"Trust matters when people are ordering parts they need to keep their trucks on the road," Marianne said. "When the experience is clear and reliable, they feel confident coming back."
Clearer costs and flexible service options – such as UPS Express and UPS 3 Day Select – helped the business serve buyers on both sides of the border with more confidence.
Moving more than shipments: With our help, Evertrust has more than a better way to ship. They have more time to grow across the border while making delivery easier for the people counting on them.
For Marianne and her team, removing roadblocks behind the scenes frees up more horsepower to keep the business moving.