What’s the story: At UPS, we take innovation seriously. Our spirit of being bold and unstoppable guides our focus on innovative solutions to deliver world-class service for our customers and communities. We’re constantly adapting to support their ever-changing needs.

And we’ve been busy.

As innovation leaders, our people challenge the status quo and think of newer, smarter ideas to help our customers compete and our communities thrive.

“We are practical people and not merely dreamers," said UPS Founder Jim Casey. "We know that our dreams and plans won’t get very far unless we have the right people to make them realities.”

Working smarter: We have tons of examples of innovation and digital transformations that are helping to future-proof our business as we embrace new technologies. Here are just a few:

• Innovating within our industry: This year, we acquired Delivery Solutions, a Texas-based SaaS technology company offering retailers out-of-the-box solutions with access to: same-day delivery, ship from store and distribution centers, curbside and in-store pickup, and post-purchase customer experience. This purchase supports our customer-first strategy while positioning UPS to be a digital leader.

• UPS Premier expansion: UPS Premier, a healthcare service built on RFID and cellular technologies, gives complex healthcare shipments a priority lane in our network with enhanced visibility and near-perfect service. We’ve added 14 new countries to UPS Premier, bringing the total availability to 33 countries. And by the end of this year, we will add another 15.
  
  
• eQuads: In 2022, we expanded our zero emission, last-mile solution eQuads in urban areas. These four-wheeled electric-assist cycles allow the driver to use cycle lanes in dense, urban areas and easily move through narrow streets and dual-use pedestrian zones. eQuads will help us reach our goal to be carbon-neutral by 2050.
  
  
• Deal Manager: This digital pricing platform is an internal innovation that speeds up the way we engage with small and medium-sized business (SMB) customers. Our customers benefit from faster pricing quotes and better execution of contracts so they can begin shipping faster.

Innovation driven is a core business strategy at UPS. And there are many more examples of how we’re moving our world forward by delivering what matters.

To learn more about how UPS is reimagining delivery and logistics, visit Our Stories.