The founders of the Australian brand Ottway are doing more than designing clothes– they’re on a mission. Manu and Neri believe their clothes can also inspire people to live sustainably. So, when they decided to break into the North American market they wanted a partner that offered more than just shipping.
UPS offered solutions that not only met their business needs but also aligned with their values.
“We’re a lifestyle vehicle, where we can inspire the way people live, the way people look and the way people feel,” Manu said. “We see UPS as our natural partner. To be in the U.S., we have to be with UPS.”
When Ottway moved their online order fulfilment to North America, they dramatically improved time in transit – how long it takes a package to go from shipper to receiver. 74% of packages are now delivered to their customers in 1 to 2 working days, which is significantly faster than their previous carrier.
Ottway also chose UPS solutions that matched great service with their sustainability values:
- UPS carbon neutral shipping supports projects that offset the emissions of every shipment – like reforestation, landfill gas destruction, wastewater treatment, methane destruction initiatives and more.
- API-integrated shipping adds UPS functionality directly to Ottway's business systems and e-commerce websites. This end-to-end approach – think small package, less-than-truck-load or LTL and air freight all in one – increases their efficiencies and overall customer experience.
- UPS paperless invoicing allows them to submit trade and customs documentation electronically while removing millions of pieces of paper from the shipping process.
“Ottway’s needs are in perfect sync with our range of solutions,” said Kevin Utama, UPS Solutions Manager for Australia, New Zealand and Indonesia. “From our API shipping and visibility tools, to considering sustainable solutions like carbon neutral shipping, Ottway understands the value we can provide.”
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Did you know? At UPS, our commitment to communities extends beyond our employees to our customers and the places where we live and work around the globe. Our community investments allow us to do good while delivering goods. Check out our just-released 2023 Sustainability and Social Impact Report to see how we’re making a lasting, positive impact on the world.