Update as of Nov. 4, 2025 at 5:45 p.m. ET:
We are terribly saddened by the accident tonight in Louisville. Our heartfelt thoughts are with everyone involved. UPS is committed to the safety of our employees, our customers and the communities we serve. This is particularly true in Louisville, home to our airline and thousands of UPSers.
We are engaged with the National Transportation Safety Board’s investigation of the accident and are staying in close contact with the Federal Aviation Administration. We will work tirelessly with state and local authorities on response efforts.
As a result of the accident, we are halting package sorting operations tonight at Worldport.
Statement as of Nov. 4, 2025 at 9:30 p.m. ET:
At approximately 5:20 PM ET tonight, UPS Flight 2976 from Louisville, KY, to Honolulu, an MD-11 with three crewmembers onboard, was involved in an accident in Louisville. At this time, we have not confirmed any injuries/casualties.
UPS will release more facts as they become available, but the National Transportation Safety Board is in charge of the investigation and will be the primary source of information about the official investigation.
Family members seeking information should call 800-631-0604.