Smarter supply chains start here – with UPS expertise leading the way

For almost 30 years, Henry Schein, Inc., a global healthcare solutions company, has counted on UPS to get deliveries where they need to go – on time and reliably. After decades of trusted service, Henry Schein turned to UPS not just for deliveries – but for insight. By tapping into our supply chain consulting expertise, they unlocked new ways to move faster, smarter and more sustainably.

New lanes, new growth: Henry Schein wanted to expand next-day delivery without building new facilities or relying more on air shipping. When they approached us, only 55% of customers could get their orders the next day by ground. They needed a better way.

So we got to work. We studied their end-to-end network and identified 32 key shipping lanes where packages could go straight from distribution centers to UPS hubs – kind of like skipping the line at a busy coffee shop. Those changes boosted next-day ground coverage from 55% to 92%, helping Henry Schein reach more customers – faster and more efficiently.

“It was a game-changer,” said Keith Sauer, Director of Sales at UPS. “Re-imagining their distribution network didn’t just help Henry Schein gain speed, they also gained confidence in their supply chain to flex and scale.”

And the impact spoke for itself:

• Faster deliveries without a spike in cost
• Lower emissions thanks to ground shipping
• A customized shipping network promoting growth and better customer service

We not only adapt, we advance: “For many years we’ve relied on UPS for timely and dependable service to our healthcare customers so they can focus on delivering high-quality patient care,” said Jim Mullins, Senior Vice President, Global Supply Chain, Henry Schein, Inc. “Together, Henry Schein and UPS are advancing a more resilient, efficient, and sustainable supply chain that supports both people and the planet.”

That shared commitment to purpose and progress is what drives ongoing collaboration between the two companies. Regular conversations around industry shifts, global challenges and innovation opportunities keep the partnership future-focused.

“We bring decades of experience and deep logistics knowledge to every partnership,” said Tom Flint, Vice President, UPS Customer Solutions - Healthcare. “This is what happens when expertise meets purpose.”

Together, UPS and Henry Schein aren’t just delivering packages – they’re building a smarter supply chain. It’s like turning a maze into a highway: every route is clearer, faster and built for what’s next.

هل تعلم؟
Henry Schein has gone a step further each Earth Month over the last five years by offering UPS Carbon Neutral shipping for all orders, further promoting their mission of “doing well by doing good.”  

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