2026 Impact Summit
EVENT OVERVIEW
客戶至上 ▪ 以人為本 ▪ 創新驅動
Building trust, growth and lasting impact in a tech-powered world
Welcome to the 2026 UPS Impact Summit. This year’s discussion explores the intersection between human potential and digital capability and showcases how UPS is pairing artificial intelligence with the power of human ingenuity to shape a more resilient future. Across the program, we’ll examine how AI can amplify human ingenuity to shape a more resilient future.
AGENDA
- 2:30 p.m. - Opening Remarks from UPS CEO Carol Tomé
- 2:40 p.m. - Keynote Address: Unlocking the Human Edge in the Age of AI
Angus Fletcher - 3:00 p.m. - Panel: Delivering People-Led, AI-Enabled Solutions
Kate Gutmann, Danelle McCusker Rees and Bala Subramanian - 3:30 p.m. - Break
- 3:50 p.m. - Fireside Chat: Trust as the New Advantage
Matt Guffey and Jenna Lauer - 4:20 p.m. - Panel: People Powering Impact
Nikki Clifton, Jennifer Sirangelo and Captain Bill Vaughan - 4:50 p.m. - Closing Remarks from UPS CHRO Darrell Ford
- 5:00 p.m. - Volunteer Activity
- 6:00 p.m. - Event Ends
PROGRAM DETAILS
Opening Remarks from Carol Tomé, UPS Chief Executive Officer
Carol offers a welcome on behalf of more than 460,000 UPS employees worldwide and highlights how UPS is combining our greatest competitive advantage – our people – with technology to shape a more resilient future.
Keynote: Unlocking the Human Edge in the Age of AI
Angus Fletcher, author of Primal Intelligence and Wonderworks, explores how AI can complement – not outshine – human ingenuity. He examines whether AI’s undeniable data-processing power can truly replicate human qualities like imagination, emotional intelligence and narrative thinking.
Delivering People-Led, AI-Enabled Solutions
Danelle McCusker Rees, UPS Senior Vice President and Global Head of Talent, Culture and Learning, moderates a conversation with Bala Subramanian, UPS EVP & Chief Technology Officer; and Kate Gutmann, UPS EVP & President International, Healthcare and Supply Chain Solutions. Together, they discuss how UPS is driving meaningful impact by developing and deploying AI-enabled solutions paired with human insight, creativity and a deep understanding of customer and employee needs. The discussion explores what success looks like as AI reshapes the way companies grow and operate.
Trust as the New Advantage
Matt Guffey, UPS EVP & Chief Commercial and Strategy Officer, moderates a fireside chat with Jenna Lauer, The Harris Poll Chief Commercial Officer. The discussion examines why trust is harder to earn in a world shaped by rapid innovation and rising skepticism, why authenticity has become a critical leadership advantage and how companies can build trust through the experiences they create for employees, customers and communities.
People Powering Impact
Nikki Clifton, UPS President of Social Impact and The UPS Foundation, moderates a conversation with Jennifer Sirangelo, Points of Light Chief Executive Officer, and Captain Bill Vaughan, UPS Pilot and 2025 Jim Casey Community Service Award Winner. Their conversation highlights how The UPS Foundation helps unlock the power of people to create meaningful change. Panelists will share stories of service, leadership and problem-solving, while exploring how purpose-driven actions strengthen communities, culture and business performance.
Closing Remarks from Darrell Ford, UPS Chief Human Resources Officer
Darrell Ford, UPS EVP & Chief Human Resources Officer and The UPS Foundation Chairman, reaffirms that enduring success comes from the unique ability of humans to adapt, create and lead with purpose, even as the tools around them evolve.
Volunteer Activity
Join us for a volunteer activity to support Operation BackPack4Kids, a nonprofit founded by panelist and UPS pilot, Captain Bill Vaughan. We will be filling backpacks with meaningful comforts – like warm blankets, water bottles, hygiene kits and toys – to distribute to children displaced by war, natural disasters and humanitarian crises around the world.
SPEAKERS
Carol Tomé
Chief Executive Officer, UPS
Carol Tomé 自 2020 年起擔任 UPS 行政總裁，自 2003 年起擔任董事會成員，領導著全球首屈一指的包裹運送和全球供應鏈管理解決方案公司，以及約 460,000 名 UPS 員工組成的團隊。她是 UPS 客戶至上、以人為本、創新驅動戰略的設計師，致力於將 UPS 定位為 200 多個國家和地區客戶的優質小包裹服務提供商和物流合作夥伴。
Nikki Clifton
President of Social Impact and The UPS Foundation, UPS
Nikki Clifton 是一位目標明確的領導者，她將社會影響轉化為商業價值。As the President of The UPS Foundation, she oversees the company’s global philanthropy and international community affairs, leveraging UPS’s trusted logistics network to build more resilient, safe, and healthy communities while advancing core business priorities. Nikki 在法律、政府事務和慈善事業方面擁有將近三十年的經驗，嫺熟處理人事、績效和社區的事務。
Angus Fletcher
Author, Primal Intelligence and Wonderworks
Angus Fletcher is a leading voice on human creativity, intelligence, and the power of story –and his newest book, Primal Intelligence, puts him at the center of today’s conversation about what humans do better than machines. In a moment dominated by automation and AI, Angus demonstrates why our real advantage lies in the brain’s ancient, narrative-driven abilities: imagination, emotional insight, flexible judgment, and problem-solving under uncertainty. His research translates these strengths into practical tools leaders can use to innovate faster, make better decisions, and unlock the human potential inside their organizations. His earlier book, Wonderworks, introduced audiences to stories as proven mental technologies – demonstrating how narrative fuels resilience, clarity, and creativity.
Darrell Ford
Executive Vice President, Chief Human Resources Officer, UPS
Darrell Ford 擔任 UPS 執行副總裁 (EVP) 兼人力資源總監 (CHRO) 以及 UPS 基金會主席。作為公司執行領導團隊的成員，他領導 UPS 的人員和健康與安全戰略，改變了全球約 460,000 名 UPS 員工的體驗。在他的領導下，UPS 採用了人工智慧等尖端技術，以改善求職者和員工體驗以及整體組織效率。As Chairman of The UPS Foundation, Darrell leads the company’s philanthropic arm focused on delivering health and humanitarian aid, eliminating systemic barriers to economic opportunity, building local community engagement and advancing sustainability around the world.
Matt Guffey
Executive Vice President & Chief Commercial and Strategy Officer, UPS
Matt Guffey 擔任 UPS 執行副總裁兼商務和策略總監。作為執行級領導團隊的一員，他在塑造 UPS 的策略方向——增進業務盈利能力以及全球客戶的成長和成功方面起到關鍵作用。Matt 負責監督 UPS 策略、轉型、市場推廣、美國銷售、通訊和隨需應變網絡，包括 The UPS Store、Roadie 和 Happy Returns。這些團隊為客戶構建差異化的價值主張，並進行創新，為 UPS 的長期可持續成長定位。
Kate Gutmann
Executive Vice President and President International, Healthcare and Supply Chain Solutions, UPS
Kate Gutmann serves as Executive Vice President (EVP) and President International, Healthcare and Supply Chain Solutions. A member of the company’s Executive Leadership Team, Kate oversees the company’s business operations outside of U.S. small package. 她負責國際小包裹營運和職能以及全球醫療保健和全球供應鏈解決方案。Kate’s leadership connects UPS International, Healthcare and Supply Chain Solutions to create greater synergy and deliver more for customers across the global supply chain.
Jenna Lauer
Chief Commercial Officer, The Harris Poll
Jenna Lauer is the Chief Commercial Officer at The Harris Poll, where she leads commercial growth and research strategy for one of the world’s most trusted consumer intelligence firms. With nearly three decades of experience spanning qualitative, quantitative, social, and mobile research — as well as agency advertising — Jenna has a rare combination of methodological depth and commercial instinct. Prior to The Harris Poll, Jenna served as a senior leader at MarketCast, where she drove growth and innovation across the company’s research practice. Before that, she spent nearly a decade as Managing Partner at Hall & Partners, an Omnicom research business, leading West Coast operations for a client roster that included top consumer brands, video game publishers, and automakers.
Danelle McCusker Rees
Senior Vice President, Global Head of Talent, Culture, and Learning UPS
Danelle McCusker Rees serves as Senior Vice President (SVP) and Global Head of Talent, Culture and Learning at UPS and serves as HR Business Partner to UPS’s Chief Digital and Technology Officer and UPS’s Chief Human Resources Officer. She is a senior human capital executive with more than 20 years of experience aligning workforce strategy, leadership capability, and culture with enterprise performance in complex, global organizations. Danelle works closely with UPS’s CEO and Executive Leadership Team, and the Board’s Compensation and Human Capital Committees on succession, executive talent, workforce health and leadership readiness. She is recognized for modernizing talent and HR ecosystems through digital innovation and data-driven decision making, and for translating workforce complexity into clear executive narratives.
Jennifer Sirangelo
President and Chief Executive Officer, Points of Light
Jennifer Sirangelo is a purpose-driven executive, whose work is grounded in the belief that everyone has a unique gift. She is passionate about helping people discover and activate their purpose. As President & CEO of Points of Light, Jennifer leads one of the world’s foremost organizations powering volunteering and civic engagement. She led an inclusive effort to shape the organization’s new strategy and, under the new Reimaginng Service 2035 platform, set an ambitious goal to double volunteering in the U.S. by 2035. This included the launch of a National Volunteer Strategy that elevates volunteering as a national priority to strengthen our society. This bold strategy champions volunteering as a transformative force: one that fuels human connection, builds trust across differences, and strengthens communities from the inside out.
Bala Subramanian
Executive Vice President and Chief Digital and Technology Officer, UPS
Bala Subramanian 擔任 UPS 執行副總裁 (EVP) 兼數碼與技術總監。作為高層領導團隊成員，他負責領導公司的數碼化轉型，以增強客戶和員工體驗，建立數碼流暢度並提高組織的敏捷性。他負責推動 UPS 技術和工業工程職能部門的整體策略、設計、發展和執行。在此職位上，Bala 致力於讓與 UPS 開展業務變得更加容易，並為員工提供新工具，以便為公司客戶帶來更多創新。
Captain Bill Vaughan
Founder and Executive Director, Operation BackPack4Kids and Captain, UPS
Bill Vaughan is the Founder and Executive Director of Operation BackPack4Kids. A current UPS Airline Captain based in Louisville, Kentucky, Bill combines his lifelong love of aviation with a deep commitment to humanitarian service, ensuring children in crisis have the comfort, dignity and care they deserve. His professional career has spanned multiple airlines and aircraft, starting at Ram Air Freight in Raleigh-Durham, followed by Atlantic Coast Airlines, Midway Airlines, Comair Airlines, and NetJets International. Today, as a Captain for UPS on the Boeing 747, he continues to fly globally while dedicating his time on the ground to leading Operation BackPack4Kids.