For the second year running, The UPS Store has secured the No. 1 spot in the Forbes 2025 Best Customer Service rankings. This back-to-back victory isn’t luck; it's all about putting our customers and their needs first.
Here are three reasons why The UPS Store is a game-changer in our industry and sets us apart from the pack:
1. Where you are
With over 5,300 locations, The UPS Store is always nearby. Whether you're in a city or a small town, you can easily find a store to help with your shipping, printing and business needs. In fact, there’s a The UPS Store located within 10 miles of nearly 85% of the U.S. population.
2. Self-serve options
Our self-service kiosks in select locations give customers the choice to get help at the counter with an associate or use the kiosk for quick transactions like drop-offs and returns – in many cases box-free and label-free, too. Convenience is the name of the game.
3. A personal touch
For those seeking a white-glove, premium experience, The UPS Store is ready to deliver. Franchisees, like Ivy Scott, who run The UPS Store are more than just business owners; they're part of the community. They take pride in their work and love helping their neighbors, friends and family. In short, we deliver a special experience every time you walk into a store.
Check out the rankings and learn more about why Forbes ranked us No. 1 for customer service.
Are you making the most out of your holiday gift shipping this year? Make sure you find your local The UPS Store and bookmark our holiday shipping calendar.