UPS is ready to deliver for customers this peak season. That confidence is backed by our money-back guarantee. UPS announced Nov. 28 that it will maintain its Guaranteed Service Refund throughout peak season for all Next Day Air shipments. If a customer ships a package expecting Next Day service, they’ll receive Next Day service. The guarantee for all Worldwide Express shipments also continues to apply during peak season.
UPS offers the most reliable service during peak season, leading the industry in on-time delivery for four years in a row. In 2021, more than 96% of UPS packages were delivered on time every week during peak season from Nov. 28 to Dec. 24. UPS also offers faster service, delivering to more ZIP codes earlier than the competition.
“More than 500,000 UPSers are already hard at work delivering gifts around the globe this holiday season,” said Nando Cesarone, UPS Executive Vice President and President U.S. “We’re able to offer the best service in the industry because we have the best people on our team.”