The challenge: Thanks to a social media audience eager for stylish workout gear and healthy protein supplements, breakout fitness brand Ekkovision was growing – fast. At first, the small company chose a rival shipping carrier. What happened? Orders started going missing, and customers were frustrated.
For Ekkovision, this added up to lost sales and a whole lot of stress.
Changing gears: Ekkovision made the switch to UPS, choosing our reliability and premium service that can support businesses at any stage of growth – from single employee startup to world-conquering unicorn. With UPS, Ekkovision immediately saw a difference. Packages started arriving on time, and customers got better tracking information on their shipments.
And with our weekend pickup and delivery options, Ekkovision saw immediate benefits, like happier customers and improved ratings on their TikTok Shop.
The impact: Ekkovision’s social media stores went from hundreds of daily sales to thousands, powered by our speed and reliability – and we’re poised to support their continued success.
“Being able to have products delivered fast is huge for our customers, especially in this day and age where people want instant gratification through online stores,” said Ekkovision founder Emtiaz Uddin.
In related news: At UPS, we just announced a big expansion of our standard service, making us the only carrier to offer weekend delivery to homes in Europe’s eight largest markets without an extra surcharge.
This means businesses can now reliably get packages to over 130 million households on Saturdays, which is a game changer for customer experience. With two-thirds of shoppers expecting their online purchases within 24 hours, this service will improve delivery times and offer options like UPS My Choice for scheduling.
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