What’s new: UPS now provides more choices and convenience with its world-class network and the acquisition of Happy Returns.
Did you know: 20-30% of all online orders are returned. UPS’s Better and Bolder strategy centers on investing in high-growth opportunities in the best parts of the market, and the returns market is a core part of those efforts. In fact, the National Retail Federation says the total value of the returns market in 2022 was $816 billion (total value of goods).
A better way: Shoppers want simplicity, and merchants want more cost-effective solutions to handle returned items – UPS has them covered.
Here’s why UPS is leaning into returns:
- Customers demand convenience
UPS has 197,000 entry points into its global network, including UPS customer centers, The UPS Store, UPS Drop Boxes and UPS Access Point locations. In the U.S. alone, there are over 60,000 UPS Access Point drop-off locations like CVS and Advance Auto Parts stores. Find a location near you.
- Shoppers want box-free, label-free returns
According to the Returns Happen 2023 report from Happy Returns, 67% of survey respondents preferred box-free, label-free returns. Combined with Happy Returns at 5,200 locations of The UPS Store and more than 12,000 retail locations in the U.S., UPS is leading the way on box-free returns!
- Quality returns are more efficient and sustainable
UPS has a better returns experience that helps deliver for customers – and also makes the world’s most efficient logistics network EVEN MORE EFFICIENT. While that’s good for business, it’s also great for the planet, producing less waste and fewer carbon emissions.