It is hard to believe it has only been a year since reverse logistics company (that is returns, btw) Happy Returns joined Team UPS. Time flies when you are a game-changer in the industry! Let’s take a peek at how together we are revolutionising returns – and making the lives of retailers in the U.S. a lot more zen.
Why it matters: A staggering $247 billion worth of online purchases were returned in 2023. If you are an enterprise retailer or a small business choosing a logistics partner, your customers expect fast returns and even faster refunds/exchanges. That is a big deal, and it is why working with UPS can make a huge difference.
When Happy Returns joined forces with us, our goal was to combine innovative tech expertise with top-notch logistics. And that is what we are doing – we are empowering businesses to offer their customers the ability to return items as easily as they buy them.
Our competitive difference: In only a few days after the deal closed, Happy Returns worked with experts at UPS to fully integrate their tech with our network. The result? At any one of the nearly 8,000 Return Bar locations around the U.S., which includes The UPS Store and others, customers can now drop off their returns, no label or box needed. We ship the items where they need to go – and your customers get their refunds or exchanges approved instantly.
If you are a retailer or a small business choosing a logistics partner, here are a few other statistics we are proud of, powered by our work with Happy Returns:
Within a year of our merger, we have driven results and ensured that customers can return goods in just a few clicks. If you are shipping with UPS – you get access to a premium logistics provider, and that is a win-win.
Learn more about our work and see what is next.