Taiwan tech startup FLUX has a story like many other small businesses, starting with a great idea and later encountering unique challenges. But FLUX’s founders quickly realised that they did not need to overcome those challenges alone. That is where UPS comes in.
Kicked into gear: Nearly 10 years ago, FLUX combined 3D printing and laser engraving technologies, successfully raising more than US$1 million on crowdfunding platform Kickstarter. Since then, the company has gone on to develop a series of laser cutters including beamo, Beambox, and HEXA.
FLUX initially tried to fulfil orders independently and realised it needed the help of a logistics partner. Specifically, it needed a partner who could handle the complexities that come with trading across multiple markets. FLUX needed a partner like UPS.
'Our cross-border shipping processes have been streamlined and simplified considerably thanks to UPS’ logistics solutions. Now we can focus on the research and development of our products and customer service', said Simon Ko, FLUX Founder & CEO.
Pro tips: A smooth shipping process is essential to a better customer experience.
- SMB customers love visibility into their shipments, and automated notifications save them time.
- Sometimes your customers need to return the product; so, make returns easy for them.
- Get the right partner to help you out … hint, hint it is UPS.