Our Culture
At UPS, our purpose informs our strategy and shapes our culture. Our culture is built on our values, Partnership and Leadership Model, differentiating us as we deliver for our stakeholders.
Here’s how it all works together:
In carrying out our purpose, we’re driven by an unwavering commitment to our values: trust, responsibility, excellence and integrity.
- Trust: We are determined people, working together. Collaborating with each other, our customers and our communities leads to shared success and meaningful results.
- Responsibility: We focus relentlessly on the future. We are reliable problem solvers who embrace new ideas and take smart risks to unlock value and build a better tomorrow.
- Excellence: Our service to our customers, people and communities is unmatched. We aim to exceed expectations in everything we do.
- Integrity: We deliver what we promise with honesty and transparency – every day, in every way. We are committed to doing what is right, even when it is hard.
Rooted in principles that Jim Casey championed, we bring our values to life through our Partnership.
Our Partnership Pledge
As UPS Partners, we trust each other, celebrate our victories, overcome our challenges and fulfill a responsibility to make each other better. We are united by our purpose to deliver what matters for the millions of people we serve. We are relentless in our pursuit of excellence, and we go above and beyond with integrity because determined people working together can do anything.
As we live our purpose, values and Partnership, the UPS Leadership Model reminds us to strategize with our heads, inspire with our hearts and deliver with our hands.
- Head: Future Focused, Innovative, Complex Problem Solver
- Heart: Inclusive, Perceptive, Collaborator
- Hands: Accountable, Agile, Talent Builder