UPS es designada “Proveedor de Mejor Servicio para Pymes 2020”

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Neuss, Germany

  • WirtschaftsWoche’s Best SME Service Providers 2020 survey reveals that UPS is the top-ranked provider in the package delivery category.
  • UPS earned this distinction based on a survey of 9,589 Small and Medium Enterprises (SME) decision-makers and service users and 25,768 customer evaluations.
  • UPS is best positioned to help small businesses grow by connecting them with customers across the world.

UPS (NYSE: UPS) announced today that it has been ranked by Germany’s WirtschaftsWoche business magazine as the Best SME Service Provider 2020 for package delivery based on positive customer reviews from SMEs. UPS took the top spot among seven delivery service providers, underlining the value the company’s smart global logistics network provides to small and medium-sized businesses looking for a growth enabler.

“SMEs generate more than half of Germany’s economic output and 44% of them are active in exports,” said Frank Sportolari, president, UPS Germany. “This award affirms our commitment to supporting businesses of all sizes by connecting them to customers all over the world. We’re proud that our customers value our services, but we’re not going to rest there. Through the coronavirus pandemic, more SMEs than ever have turned to e-commerce to keep trading and to reach new and existing customers. Now that economies are reopening and recovering, we’re ready to help small and medium-sized businesses as they take advantage of new opportunities.”

WirtschaftsWoche commissioned ServiceValue to rank the best SME service providers, examining 376 service providers from 34 sectors. From November 2019 to January 2020, 9,589 decision-makers, buyers and service users in SMEs were surveyed, resulting in 25,768 customer reviews. On a scale of 0 to 100, UPS achieved a score of 70.8, which compares with a sector average of 65.2, with respondents especially satisfied with product and service quality and customer care. The results can be viewed online at Diese Dienstleister sind beim Mittelstand besonders beliebt” [“These service providers are particularly popular with SMEs”].

The delivery experience has become an important part of the overall shopping experience and, if done right, can result in repeat sales and loyal customers. UPS offers small businesses the tools they need to optimize the check-out, delivery and post-purchase experience. From plug and play e-commerce tools and a wide range of shipping speeds to convenient drop-off and collection points with full end-to-end tracking and customer notifications along each step of the way even across borders, UPS is well positioned to support SMEs grow their business.

En Europa, UPS ha invertido recientemente 2000 millones de USD en su red y servicios. As a result of this investment program, customers can now reach more than 80% of Europe’s population within two business days using UPS Standard. Through its European air hub at Cologne-Bonn Airport, the company is able to ensure swift and efficient transportation to destinations in 220 countries and territories around the world.

Acerca de UPS

UPS (NYSE: UPS) es líder mundial en logística y una amplia gama de soluciones, incluido el transporte de paquetes y carga, la facilitación del comercio internacional y el despliegue de tecnología avanzada para administrar con mayor eficiencia el mundo de los negocios. UPS se compromete a operar de forma más sostenible para los clientes, el medio ambiente y las comunidades a las que servimos en todo el mundo. Con sede en Atlanta, UPS presta servicio a más de 220 países y territorios de todo el mundo. UPS fue galardonada por el Mejor Servicio al Cliente de los EE. UU. para servicios de envío y entrega por la revista Newsweek; fue nombrada la marca de transporte más valiosa por la revista Forbes; y alcanzó una posición superior en la lista de responsabilidad social JUST 100, el Índice Mundial de Sostenibilidad Dow Jones y el Harris Poll Reputation Quotient, entre otras prestigiosas clasificaciones y premios. La empresa se encuentra en la web en y, y su blog corporativo se encuentra en El boletín electrónico de sostenibilidad de la empresa, UPS Horizons, se encuentra en Obtenga más información sobre nuestros esfuerzos de sostenibilidad en Para tener acceso a las noticias de UPS, siga a @UPS_News en Twitter. Para hacer envíos con UPS, visite

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