Our Strategy
CUSTOMER FIRST, PEOPLE LED, INNOVATION DRIVEN
A better not bigger framework guides our focus on innovative, customer-first solutions in high-growth areas like healthcare, small business and international markets. As a global logistics leader, we understand and appreciate our responsibility to help build safer, stronger and more resilient communities founded on justice and economic opportunity for all.
Our Strategy
Guided by a better not bigger framework
Find out what our customer first, people led, innovation driven strategy enables us to do.
Our customers’ growth is our growth.
No matter the size or location – UPS is helping businesses reach their goals in a rapidly-changing world.
Our Stories
Our purpose in action
See how UPSers around the world are moving our world forward by delivering what matters.
Explore All Stories
Company Profile
Operating in more than 200 countries and territories, UPS is committed to moving our world forward by delivering what matters. Beginning as a small messenger service started by enterprising teenagers and a $100 loan, UPS and its approximately 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safer, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.