UPS named “Best SME Service Provider 2020”

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Neuss, Germany

  • WirtschaftsWoche’s Best SME Service Providers 2020 survey reveals that UPS is the top-ranked provider in the package delivery category.
  • UPS earned this distinction based on a survey of 9,589 Small and Medium Enterprises (SME) decision-makers and service users and 25,768 customer evaluations.
  • UPS is best positioned to help small businesses grow by connecting them with customers across the world.

UPS (NYSE: UPS) announced today that it has been ranked by Germany’s WirtschaftsWoche business magazine as the Best SME Service Provider 2020 for package delivery based on positive customer reviews from SMEs. UPS took the top spot among seven delivery service providers, underlining the value the company’s smart global logistics network provides to small and medium-sized businesses looking for a growth enabler.

“SMEs generate more than half of Germany’s economic output and 44% of them are active in exports,” said Frank Sportolari, president, UPS Germany. “This award affirms our commitment to supporting businesses of all sizes by connecting them to customers all over the world. We’re proud that our customers value our services, but we’re not going to rest there. Through the coronavirus pandemic, more SMEs than ever have turned to e-commerce to keep trading and to reach new and existing customers. Now that economies are reopening and recovering, we’re ready to help small and medium-sized businesses as they take advantage of new opportunities.”

WirtschaftsWoche commissioned ServiceValue to rank the best SME service providers, examining 376 service providers from 34 sectors. From November 2019 to January 2020, 9,589 decision-makers, buyers and service users in SMEs were surveyed, resulting in 25,768 customer reviews. On a scale of 0 to 100, UPS achieved a score of 70.8, which compares with a sector average of 65.2, with respondents especially satisfied with product and service quality and customer care. The results can be viewed online at Diese Dienstleister sind beim Mittelstand besonders beliebt” [“These service providers are particularly popular with SMEs”].

The delivery experience has become an important part of the overall shopping experience and, if done right, can result in repeat sales and loyal customers. UPS offers small businesses the tools they need to optimize the check-out, delivery and post-purchase experience. From plug and play e-commerce tools and a wide range of shipping speeds to convenient drop-off and collection points with full end-to-end tracking and customer notifications along each step of the way even across borders, UPS is well positioned to support SMEs grow their business.

In Europe, UPS has recently invested $2 billion in its network and services. As a result of this investment program, customers can now reach more than 80% of Europe’s population within two business days using UPS Standard. Through its European air hub at Cologne-Bonn Airport, the company is able to ensure swift and efficient transportation to destinations in 220 countries and territories around the world.

About UPS

.UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. UPS is committed to operating more sustainably – for customers, the environment and the communities we serve around the world. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. UPS was awarded America’s Best Customer Service company for Shipping and Delivery services by Newsweek magazine; Forbes Most Valuable Brand in Transportation; and top rankings on the JUST 100 list for social responsibility, the Dow Jones Sustainability World Index, and the Harris Poll Reputation Quotient, among other prestigious rankings and awards. The company can be found on the web at or and its corporate blog can be found at The company’s sustainability eNewsletter, UPS Horizons, can be found at Learn more about our sustainability efforts at To get UPS news direct, follow @UPS_News on Twitter. To ship with UPS, visit