Our Values

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OUR IMPACT

Our values

At UPS, we find purpose in moving our world forward by delivering what matters. In all we do, we are driven by an unwavering commitment to our values. They guide how we proudly provide best-in-class service to millions of customers, how we take care of our people, and how we bring hope and help to communities around the world.

Excellence

We offer unmatched expertise that separates us from our competition. We are always working to be better as individuals and as business partners. Our aim: to exceed expectations in all we do.

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Inclusion and Belonging

We know the rich diversity of our employees – and the communities where they live and work – make us stronger. We foster an inclusive culture where equity, authenticity and belonging are the norm.

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Innovation

We focus relentlessly on the future. We are trusted problem solvers who embrace new ideas and take smart risks to accelerate our customers’ success and give our people the best possible experience.

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Integrity

We deliver what we promise with honesty and transparency – every day, in every way. We commit to doing what is right, even when it is hard.

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Safety and Wellness

We take care of ourselves and each other, physically and mentally. We invest in our people and give them the tools and training they need to do their jobs safely.

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Service

We put our customers first, delivering best-in-class service for businesses of every size, across countless industries and geographies. Our commitment to our customers fuels their success and strengthens the global economy.

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Sustainability

We deliver good in the world. We implement solutions that reduce our impact on the environment, and we engage with communities to build a healthier and more equitable tomorrow.

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Teamwork

We are determined people, working together. Collaborating with each other, our customers and our communities leads to shared success and meaningful results.

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