Charlene Thomas

EVP & Chief Diversity, Equity and Inclusion Officer

Charlene Thomas serves as Executive Vice President (EVP) and Chief Diversity, Equity and Inclusion Officer for UPS and is a member of the company’s Executive Leadership Team. In her previous role of Chief Human Resources Officer, she guided UPS’s transformation and HR initiatives to optimize the talent, leadership and culture for the company’s more than 528,000 employees worldwide.

Previously, she served as President of the West Region with responsibility for all package delivery operations in the U.S. central and western states.

Charlene began her UPS career in 1989, progressing through successive leadership roles in U.S. Operations, including the West Chester, Pa., and Metro Philadelphia District. She served as package division manager in Baltimore, and operations manager for the Alabama District. She later joined the Desert Mountain District as West Operations package operations manager and was promoted to President, Mid-South District and later President, North Atlantic District. Charlene also has held roles in global marketing, corporate learning and talent development as the U.S. operations training director.

Charlene sits on the Board of Directors for Allete Energy and the National Urban League. Recently, Charlene served on the board of Big Brothers Big Sisters of Middle Tennessee, Orangewood Foundation in Orange County, Calif., and as an executive board member for Habitat for Humanity. Charlene is also a member of The Executive Leadership Council. She holds a bachelor’s degree in psychology from Temple University and an MBA from Eastern University.