The numbers are in: For the eighth straight year, UPS is one of the Christmas season’s most reliable shippers. According to the latest ShipMatrix report, our customers enjoyed industry-leading on-time service during Cyber Week 2025, coming in at 98.9%.
Why it matters: Customers count on us year-round, and the Christmas holidays are no exception. Our reliable service ensures businesses and families alike can celebrate the season worry-free.
‘I’m so proud of all the UPSers who made this possible’, said Nando Cesarone, UPS Executive Vice President & President U.S. ‘They helped us earn and maintain our customers’ trust during the most important time for their business.’
The best part? Our commitment to excellent service does not end when the Christmas holidays do. We are a standout for trust and reliability all year long … these are a few wins from 2025:
- Newsweek honoured UPS as the No. 1 most trustworthy company in America for the Transport, Logistics and Packaging category.
- The Axios Harris Poll 100 reputation rankings named UPS No. 1 in trust and No. 9 overall.
- Morning Consult’s Most Trusted Brands list placed UPS No. 1 in the Shipping and Logistics category and No. 3 overall.
Learn more about how we are giving customers flexibility, visibility and ease through the Christmas holidays and beyond.